I can't prove it but I suspect it's deliberately planned that way, all in the hopes you'll get frustrated and hang up and just forget about whatever it is you wanted to talk to customer service about. I'm also fairly confident that if you were calling the number to the department that generates new sales, they would answer in no more then 3 rings and you would get a live salesperson on the line.Been on the phone for 30 minutes now.....customer service in any industry has gone to hell now days.
Damn it.....I have shit to do......
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