If they are going to carry equipment to compete with Home Depot which is the reason I was given on why they carry that particular unit then they should offer the same service that I would get at Home Depot.
Nor should they be harassing me over it on (several) subsequent visits after the return took place. That's horrible customer service.
I feel your pain, but what do you REALLY expect from a business that primarily hires young pot-heads who don't want a real job, and is owned by guys who could obviously care less about anything but $$$? Comparing sd hydro to home depot isn't really fair...totally different class of company and employee's. I've had nothing but good dealings with them, but that's because I keep those dealings to the bare minimum AND by keeping in mind who I'm dealing with. You want good service, quality and prices, spend $100, and get amazon prime with free 2-day delivery...it killz the hydro store every time. Prime has a no questions asked return policy too.