Blech, no reply to email or phone call so far. Not exactly the level of service I care for.... I'll give them a ring later, a little further away from the lunch hour. Maybe they're unionists...
I've been poking around and haven't come up with much result so far, does anyone know of another decent bulb that gets away from the HPS spectrum for a 400w ballast?
If you have a hps ballast, you want a conversion bulb, like this-
http://www.eyehortilux.com/products/Conversion-Lamps#ma
Several brands are available. I used a 1000w one from htg for veg when I first started up. Worked fine.