GasD
Member
I've had my fc-E6500 for about a year now. The light it emits is great. However, when I received the light it had two issues. First one of the threaded inserts for one light bar had no threads cut into it. It's just blank metal that won't take the wing bolt. Second, the light will not connect to the MH app.
For the last 10 months I called MH customer service twice monthly, leaving messages every other call. I've never got anyone to answer the phone or call me back about the issues. Kind of shitty customer service honestly. I've owned many mars hydro lights with this one being the newest and largest.
I will go with a different brand next light I buy because of these issues and the failure of any communication with the MH company.
Just my experience. Wanted to let other growers know so they are informed before buying. I hope your experiences are better. The lights are okay but for the money some customer service would be nice.
For the last 10 months I called MH customer service twice monthly, leaving messages every other call. I've never got anyone to answer the phone or call me back about the issues. Kind of shitty customer service honestly. I've owned many mars hydro lights with this one being the newest and largest.
I will go with a different brand next light I buy because of these issues and the failure of any communication with the MH company.
Just my experience. Wanted to let other growers know so they are informed before buying. I hope your experiences are better. The lights are okay but for the money some customer service would be nice.