sunsystem warranty......

[yortbogey]

So had a small fire early this AM.....one of my sunsystem ballast burst into flames @ the socket plug'in...spot....smoked and charred then flame.....
caught hold of the panda film on the wall and started spread'in.......
BUT like a PRO.......I keep a fire supprezer....right in the bloomroom for this VERY reason........

this was a 2 year old bakllast....1k HPS.......w/ a brand new cord and socket.....well the cord and socket is fried....and the receptical spot is MELTED........so i gotta travel to get fixed or replaced....

MY question is.......SUNSYSTEM......saya 5 year warranty on ballast....and cor/socket setz..........
any one every get them to HONOR this and repalce for free........or will i pay for repairz..........OR is my security not worth the needed info.......

and just pay for a NEW one.......

WHAT yeah think........IZ sunssytem good for there word?
YB

 

[yortbogey]

So i looked @ the NGW ....website.....NO warrenty info......wtf........

 

[FunkBomb]

Sorry to hear about your ballast. Do you still have the paperwork that came with the ballast/cordset? You may need that to prove you were the buyer.
Here is their contact information from the Sun System website:

http://www.sunlightsupply.com/hort/contact.aspx

-Funk

 

[yortbogey]

yes i got paperwork....and the ballast has the original factory seal / tag on the housing......it was purchased from a authorized .....dealer
I just wonder if they will replace or charge to repair.......
U know time is rather important.............

 

[Tanuvan]

Wow, are you serious? I don't know that I would want another one. Are those ballasts UL certified?

 

[yortbogey]

yes there UL certif....w/ the logo'ed sticker.....
I run a few of these ballast NEVER had a problem before......
BUT never had to try to use the warranty either......
just would like too know if they backUP there schit.......or not.....

anybody.....

 

[BudBag]

As with most warranties, you will send in your old let them decide to replace or fix and then send you out the new one. Shipping may be on you, both ways. I have never had a company not require me to send in the defective product first. Also I have never had a 1k ballast lite on fire! If you need the light back asap i would suggest buying new. GL

 

[ItsAllOver]

BTW, it wasn't the ballast that set on fire was it? It was the receptacle, right? Any chance that the ballast had nothing to do with it?
And +K to you for fire suppression, man. Good going!

 

[yortbogey]

yep U guyz R....right on......it was the receptical/ ON the ballast itself / not the wall plug///i.e. electrical outlet....... the ballast is fine....
the receptical area....CHARRED....melted and collapsed into it self.......

So spoke w/ local shop.........I'm 2000 miles from where i bought the phucker.....BUT there all DEALERZ...right........WRONG

So after speaking w/ local shop......I call sunsystem repair .......
they tell me i must take the unit back to shop of purchase.....have them pull out the old paperwork......and then ship the damaged unit back to them......

then and only then will sunsystem get envolved.......
well thatz PHUCKED...............I'm living on opposite ends of the country......

So I called the original shop it came from.......they told me to even find the paperwork would be a week or two......
then to ship to them......and them ship back to sunsystem.......
WHERE talking WEEKS................phuck that......
plus they want ALL kinda contact info...and schit..........
to much trouble..........and security breach................

So i call the local shop back and talk to them......re-explain
the bullschit........
so she sayz call her back after lunch...........so wtf.......I'm pissed now....

well after all that....I called the local shop back after lunch.......
and with alittle sweettalk'in and the promise of some penis envasion........
for said local gal........shes gunna give me a brand new 1k hps ballast for 100 bucks........no questions or paperwork asked.........can U diggit......

talk the talk........and walk the walk........it's good to be studdly............

 

[bostrom155]

thats why i like htg supply, as soon as u get them the shipping number of the one ur returning they will ship a new that day

 

[imnotcrazy]

A lot of these shops carry or you could order the part that burnt. You could easily fix it and have 2 x ballasts for say $125

 

[yortbogey]

A lot of these shops carry or you could order the part that burnt. You could easily fix it and have 2 x ballasts for say $125

good point i guess sense i'm kind F'ed on the waranty and shipping bullschit.....that i could brak the seal and find the problem inside and replace the part......good point.....thankz.....
I'm ON~IT
YB

 

[yortbogey]

A lot of these shops carry or you could order the part that burnt. You could easily fix it and have 2 x ballasts for say $125

hell yeah....just found the part on line.......called NGW....and there FedEx'ing.....the part out for me right know......I can replace myself

and it only cost 10bucks....delivered..........thankz for the tip

 

[yortbogey]

God thats crazy, you are sooooooooooo lucky you were at home when this happened. Good work keeping the fire extinguisher, alot of people fail to take that extra step.

- Jenn

good point.......
EVERYONE

needs a fire extinguisher.....and smoke alarm in there rooms..................

 

[washed up]

Weird! I just put a brand new SS10 1000w HPS in my spot and the power supply caught fire when I plugged it in. I am really pissed. I had my mentor who is certified to repair it come over and take a look. It has chinese components. upon further inspection, the base is cracked too. SS used to be the ticket. American or "north american components" was the whole reason for buying SS. I should of listened to my bud and picked up the quantums but I was too cheap to do it. SS is now giving me grief about replacing the ballast or even the transformer. Luckily I had a spare, but I was going to use it for my veg area. hopefully I can resolve this. My ballasts are in a control room against a block wall. I am very upset with SS right now.

 

[JohnnyToke]

I have had several SS ballast warrantied from Sunlight Supply. Call the Memphis office, give them the serial number on the ballast and where you purchased it so they can verify if its still under warranty. they will mail you a ground shipping label to slap on your package to ship out to them. the label takes a couple days to get to you by mail then another week or so turnaround for them to repair / replace and ship back to you. It doesnt cost a dime. My last one was a little over 2 yrs old.

hope this helps.

JT

 

[NorCalFor20]

damn im selling my ss10's after this grow they are the econo ballast too 2 ppl say this has happend to them? They are UL certified too and the digitals aren't makes we wonder what is safe these days.

 

[imnotcrazy]

No prob Yort, glad I could help

 

[MedScience]

the promise of some penis envasion........

hahaha

 

[Aeroguerilla]

damn man you got me worried! ima hire someone to sleep next to the ballasts... lucky you caught it before it got out of control