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NEVER ORDER FOR hg-hydroponics.co.uk
- Thread starter samba
- Start date
I've always thought that website looked shady..
Progrow and Greens all the way. Greenfinger are good too.
Growell are reliable, but they suck, nearly putting canatronics out of business then getting cheap versions of canatronics gear made in poland.
Progrow and Greens all the way. Greenfinger are good too.
Growell are reliable, but they suck, nearly putting canatronics out of business then getting cheap versions of canatronics gear made in poland.
samba
Active member
Hydro Grow UK in Lincolnshire Another Victim 2014
Hydro Grow UK in Lincolnshire Another Victim 2014
Hi all, After browsing the forum and the internet, I see plenty of complaints, scam, rip-off's regarding HG-Hydroponic (dot co dot uk) And now, YES I am the latest victim - of £180 - Ordered 4 items, one being a Ruck RKW 150mm 6" Automatic extractor fan temperature control version, £139.99 and they sent me the standard version which only cost £59.99 but still charged me the FULL Price for the temperature control version. Contacted them explained bla bla sent photo's as requested. So just be WARNED people. And they even tried to say it could be the Courier who in this case was "Interlink express" No-way, HG simply just packed the wrong fan.
Best Wishes
Hydro Grow UK in Lincolnshire Another Victim 2014
Hi all, After browsing the forum and the internet, I see plenty of complaints, scam, rip-off's regarding HG-Hydroponic (dot co dot uk) And now, YES I am the latest victim - of £180 - Ordered 4 items, one being a Ruck RKW 150mm 6" Automatic extractor fan temperature control version, £139.99 and they sent me the standard version which only cost £59.99 but still charged me the FULL Price for the temperature control version. Contacted them explained bla bla sent photo's as requested. So just be WARNED people. And they even tried to say it could be the Courier who in this case was "Interlink express" No-way, HG simply just packed the wrong fan.
Best Wishes
Under the law here in the UK, if you buy something online/mail order, you get 30 days, no questions asked, to return goods for a full refund(minus shipping costs of course). It's called the distance selling regulations. It doesn't count for underpants or pierced ear earrings etc, and DVDs/CDs have to be fully sealed in all the packaging, but for your purposes it should be simple.
The shop can't um and aah about it, they have to comply. Tell em to send a courier with the proper fan, and to collect the other one, or to collect everything and refund you money, or you will be reporting them to trading standards. Obviously actually reporting them is unlikely, but that's what they count on--you not reporting them due to fear of authorities finding about about your grow.
How did you pay? If you used a credit card you can dispute the payment. Tell em you have no reason to fear reporting them as you are only giving some tomatoes a head start on the year, so they'd better sort you out.
Seriously if this happened less than 30 days ago, you can send it all back for a full refund, without any reason.
Google distance selling regulations.
TY for your reply and Info, it was only a week ago, I did a number of times try to explain but it fell on deaf ears. I placed the order for some-one, so no probs there. It was only last week. I don't want to report HG - just my money back and will go else-where. Paypal is now dealing with it. As a claim. Now going to Google distance selling regulations. Once again thanks for your help.
Growfish hifi
Member
You can get a full refund i did last year on The Stealth Cabin £999.99
The thing never turned up Jokers STAY AWAY ....
The thing never turned up Jokers STAY AWAY ....
Hello all, if your ordering from them International please don't, or email them for quote BEFORE you place an order.
what happened :
Tried to order from site directly but had problems with check out. went to live chat place the 2 orders there and I repeatedly asked if postage was included , Phil ( the person i was talking to) said yes multiple times. after both orders where placed I asked him to Bill me ( Paypal) he quickly did and I responded and payed that same min.
3 days or so later I got an email saying that shipping will cost extra 600 Pounds, I quickly went online and to live chat explaining how and why the extra 600 if I have already Paid shipping, he then stated if you read our TOS it states that shipping cost may vary. I understand that but why would you bill me before knowing the exact shipping cost to start with ? then I kindly asked him to please cancel the order I am not willing to pay 600 pounds extra for these items.
He got all defensive and stated that they will not fully refund and that they worked hard and paper work etc to get shipping costs and that they will charge me a cancelation fee. I agreed and asked how much would the fee be ? he said he will ask the manager and come back to me. days pass and no response I email them back asking what happened? got a email back saying Wed/Thur please contact us if you don't get the refund back. Sat Morning I logged on the site asking about what happened his response was
" it will be processed in the next day or 2, we have customers who are in the same position as you, we cant put you straight to the top.
HG Staff"
in my opinion that made me a bit hesitant that they will refund the amount. after thinking about it I logged on Paypal and made my first ever dispute case. not even 10 mins after I made that case I got an email from them stating
"Please explain to us why you have opened a paypal dispute when you was advised a refund would be taking place today?
Because of this it now won't be refunded today due to the mountains of paperwork caused and we have 2 weeks to refund the amount "
so you can see from the responses that they are not someone you want to deal with. I have everything logged form emails and chat logs.
at that moment I logged back to paypal and escalated to them knowing that this is my only option at this point. its more like a challenge for them then customer service.
2 days later I got a dispute ticket from Paypal saying that they reviewed the case and have refunded me fully on both orders ( one was for 283.31 GBP and the other for 585.69 GBP)
I then got a threat email from them. :
Seen as you have completely wasted our time and tried your best to circumvent the fees and charges for wasting our time we will close the disputes and seek payment through the courts for the fees incurred.
you opened 2 x paypal disputes 10 minutes after speaking to a member of staff, your quiet happy to waste our time have us run around weighting and wrapping parcels doing hours of paperwork for you then to decide you are unable to even pay for these costs or shipping completely wasting our time and yours.
On stating there would be a fee for this you have opened paypal disputes to circumvent this, you have left us know option to invoice you outside of paypal and should the fees not be paid within 28 days we will start legal proceedings, i hope you understand we are not a charity or hear for a free service, we are a business.
so there you go this is what happened with these people.
what happened :
Tried to order from site directly but had problems with check out. went to live chat place the 2 orders there and I repeatedly asked if postage was included , Phil ( the person i was talking to) said yes multiple times. after both orders where placed I asked him to Bill me ( Paypal) he quickly did and I responded and payed that same min.
3 days or so later I got an email saying that shipping will cost extra 600 Pounds, I quickly went online and to live chat explaining how and why the extra 600 if I have already Paid shipping, he then stated if you read our TOS it states that shipping cost may vary. I understand that but why would you bill me before knowing the exact shipping cost to start with ? then I kindly asked him to please cancel the order I am not willing to pay 600 pounds extra for these items.
He got all defensive and stated that they will not fully refund and that they worked hard and paper work etc to get shipping costs and that they will charge me a cancelation fee. I agreed and asked how much would the fee be ? he said he will ask the manager and come back to me. days pass and no response I email them back asking what happened? got a email back saying Wed/Thur please contact us if you don't get the refund back. Sat Morning I logged on the site asking about what happened his response was
" it will be processed in the next day or 2, we have customers who are in the same position as you, we cant put you straight to the top.
HG Staff"
in my opinion that made me a bit hesitant that they will refund the amount. after thinking about it I logged on Paypal and made my first ever dispute case. not even 10 mins after I made that case I got an email from them stating
"Please explain to us why you have opened a paypal dispute when you was advised a refund would be taking place today?
Because of this it now won't be refunded today due to the mountains of paperwork caused and we have 2 weeks to refund the amount "
so you can see from the responses that they are not someone you want to deal with. I have everything logged form emails and chat logs.
at that moment I logged back to paypal and escalated to them knowing that this is my only option at this point. its more like a challenge for them then customer service.
2 days later I got a dispute ticket from Paypal saying that they reviewed the case and have refunded me fully on both orders ( one was for 283.31 GBP and the other for 585.69 GBP)
I then got a threat email from them. :
Seen as you have completely wasted our time and tried your best to circumvent the fees and charges for wasting our time we will close the disputes and seek payment through the courts for the fees incurred.
you opened 2 x paypal disputes 10 minutes after speaking to a member of staff, your quiet happy to waste our time have us run around weighting and wrapping parcels doing hours of paperwork for you then to decide you are unable to even pay for these costs or shipping completely wasting our time and yours.
On stating there would be a fee for this you have opened paypal disputes to circumvent this, you have left us know option to invoice you outside of paypal and should the fees not be paid within 28 days we will start legal proceedings, i hope you understand we are not a charity or hear for a free service, we are a business.
so there you go this is what happened with these people.
^^ Yep that just confirms what they are like and that the reviews are true. I just type the company name followed by reviews and then read what they are like before ordering as I have been stung to many times with dodgy online companies.
outhereinthesun
Member
Advice: In the UK use, ProGrow.....
I live in africa (no, not the shit you see on the teli dude)
got speedy service, they ended calling me back cause my cell costs was getting ridicolous and oak just wasnt understanding my query and i was being a sepcific and DID NOT WANT to end up in a situation where half my shit is missing or its wrong.. anway, speedy and fantastic assistance and best of all... Pricing has minimal markups.
highly recommended, pun intended.. really sorry to hear about your shit..
just so you know, ive gotten much more a bad hand from ordering from U.S based companies than european based one, even japanese for that matter. U.S is shady as a cool spot in the park in summer..
peace
I live in africa (no, not the shit you see on the teli dude)
got speedy service, they ended calling me back cause my cell costs was getting ridicolous and oak just wasnt understanding my query and i was being a sepcific and DID NOT WANT to end up in a situation where half my shit is missing or its wrong.. anway, speedy and fantastic assistance and best of all... Pricing has minimal markups.
highly recommended, pun intended.. really sorry to hear about your shit..
just so you know, ive gotten much more a bad hand from ordering from U.S based companies than european based one, even japanese for that matter. U.S is shady as a cool spot in the park in summer..
peace
S
supreme bean
H---base UK has the best dirt.HP sodium and metal halide bulbs,from Sc--fix.Pots from £land.I have a home made ebb n flow.
dont use hydroshops unless you have to.Save those pennys!
dont use hydroshops unless you have to.Save those pennys!
When ordering online wherever you are, it is always best to make sure they are a real shop. I wouldn't ever order from dropshippers!
