exactly what unit and temps are you talking about?
When the outside temperature drops below what I have my AC set at in my flower room it doesn't cool
yeah, you prob need the low tmep kit like AL said
when the AC stops cooling when outside temps drop any lower than what your lowest AC temp setting is.
the higher end mini splits are usually already equipped with them.
my mitsu and friedrich both have them.
your owners manual it should shed lite on what or have or not