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wish i saw this earlier. well it would not have mattered i ordered on the 21/07/14
I had an email from vorsprung on 25/07/14 saying my order would ship that afternoon, it would be an international order which i paid $60 for postage, that should 100% be a tracked package at that price.
It's now 10days since he replied saying they would ship, i have requested an update in the form of postal reference/tracking.
i ordered on July 14. Just a auto confirmation of my order, no shipping confirmation. I've sent a few emails asking for info on when they would ship.............not a word............nothing. gonna wait seven or so days then get charge reversed. If he can't take care of business due to whatever reason why doesn't he take down the site?
I've used them in the past and they were a bitch to order but came soon. I've recommended them to everyone. Now we've got the same issue. Ordered over a month ago, got charged and an order confirmation, but no fucking bags. This is rediculous.
all that is the info is on who owns the website from scamadviser.
I found numerous other customer service complaints spanning the last 3 years on other forums, but somehow its got a high rating on the BBB and scam adviser.
I reported them to bitpay the bitcoin payment processor they used to take my order/money.
bitpay were responsive and suspended their account.
I then had contact from vorsprung several days later basically saying he sold the company to a friend a year or so ago and his friend seems to be fucking it up. I really didn't believe the semi sob story though.
I got refunded in a direct bitcoin payment to my wallet.
wow, any new news on sprung bags? I threw out my second set about 6 months ago after they sat exposed in my garage for a while and the inner coating on the bags became brittle and started flaking off