@Mars Hydro Led ..
Mars hydro: As you are well aware from my emails, I want to return the two 6500s I purchased as they are not suitable in a 4x8. I’m disappointed since you had recommended these lights for the tent. I bought them based on your recommendation as to what lights should go in that tent. Now I have been trying to return these under the mars hydro 30day return policy and have been unable.
Keep in mind, This is a legal warranty from mars hydro, not the dealer. You have told me several times to get the dealer to honor the mars hydro manufactures warranty. I’ve let both you and warranty support know the dealer is not responding and I need assistance in resolving this matter.
You can do the right thing here and have the warranty department send me a shipping label for return for both the 6500s. Once they are returned I can work with the dealer to purchase the 4800s. But you need to step up and deal with this, not continue to ignore my emails and simply say talk to the dealer. That is not working and you will soon be in legal violation of your warranty policy. Step up to the plate and do the right thing.. I need the lights ASAP and am done messing around. Mistakes happen and that is a fact of being human. How those mistakes are handled is what is going to define mars hydro support.
Mars hydro: As you are well aware from my emails, I want to return the two 6500s I purchased as they are not suitable in a 4x8. I’m disappointed since you had recommended these lights for the tent. I bought them based on your recommendation as to what lights should go in that tent. Now I have been trying to return these under the mars hydro 30day return policy and have been unable.
Keep in mind, This is a legal warranty from mars hydro, not the dealer. You have told me several times to get the dealer to honor the mars hydro manufactures warranty. I’ve let both you and warranty support know the dealer is not responding and I need assistance in resolving this matter.
You can do the right thing here and have the warranty department send me a shipping label for return for both the 6500s. Once they are returned I can work with the dealer to purchase the 4800s. But you need to step up and deal with this, not continue to ignore my emails and simply say talk to the dealer. That is not working and you will soon be in legal violation of your warranty policy. Step up to the plate and do the right thing.. I need the lights ASAP and am done messing around. Mistakes happen and that is a fact of being human. How those mistakes are handled is what is going to define mars hydro support.